Merchant refusing refund for recurring payment
If a merchant refuses refund, organize the facts, keep the tone practical, and ask for the exact reason and escalation path.
Step-by-step guide
- 1Ask the merchant to state the refund decision and reason in writing.
- 2Share cancellation proof and debit reference.
- 3Ask them to confirm future billing is stopped.
- 4Contact bank, card issuer, or UPI app support if the debit route allows a dispute.
- 5Keep all ticket IDs and replies.
Warning
Refund eligibility depends on terms, timing, usage, and payment route.
Evidence checklist
- Merchant refund denial
- Subscription terms screenshot
- Cancellation proof
- Debit reference
- Bank/app ticket ID
Complaint template
Please review the refund denial for {merchantName}. The recurring debit of Rs. {amount} occurred on {transactionDate}. Reference: {transactionId}. Please confirm the reason and escalation route.
FAQ
No. It helps you prepare organized next steps and templates.