UPI mandate still active after subscription cancellation
Sometimes a merchant subscription is cancelled but the payment mandate remains visible in the UPI app. Document both sides before support follow-up.
Step-by-step guide
- 1Save the merchant cancellation confirmation.
- 2Open your UPI app mandate list.
- 3Match the active mandate to the merchant.
- 4Revoke or cancel the mandate if it is no longer needed.
- 5Ask the merchant to confirm no future debit will be attempted.
Warning
If the subscription cancellation is not confirmed, revoking only the UPI mandate may not resolve the merchant billing status.
Evidence checklist
- Merchant cancellation email
- UPI mandate status
- Next renewal date
- Debit SMS if charged
- Support ticket ID
Complaint template
I cancelled my subscription with {merchantName}, but the UPI mandate still appears active. Please confirm cancellation and stop future debit attempts.
FAQ
App and merchant systems may update separately, or the subscription may not be fully cancelled.