Unauthorized or unknown UPI AutoPay debit
If a debit looks unknown, stay calm, collect evidence, avoid sharing credentials, and use official support channels.
Step-by-step guide
- 1Check SMS and statement narration.
- 2Search active UPI mandates.
- 3Identify the merchant and reference ID.
- 4Cancel future payment where appropriate.
- 5Raise support requests with merchant and bank/app.
Warning
Do not assume fraud until you verify the merchant, but act quickly if the debit is unknown.
Evidence checklist
- Bank SMS
- Statement entry
- UPI reference
- Mandate list
- Support ticket
Complaint template
I do not recognize this recurring debit for {merchantName}. Please identify the mandate, stop future debits if active, and advise the dispute route.
FAQ
Contact official bank support for urgent account safety decisions.